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Item(s) will be sent once full payment (including any additional freight costs) have been cleared.

Deliveries are made Monday - Friday.
North Island - Expected delivery 1-3 business days.
South Island -Expected delivery 3-5 business days.

All orders placed over the weekend will be processed and shipped the following week.
We use a range of couriers depending on the product and your location. Please note delivery times may be longer for rural address, remote areas, large, heavy or dangerous goods.

Special Orders
All Special Order item(s) are sent direct from our supplier(s) and incur additional freight charges. These charges are calculated at checkout.

When will my order be dispatched?
Orders can be placed 24/7 via our web store and will be dispatched the next business day provided the item is in stock and payment received as cleared funds.
If you have ordered an item that is out of stock or sold out, we will attempt to contact you during business hours and ask if you would like a substitute item.
Please note: Payment by Bank Transfer (direct credit) can take 2-3 working days to be cleared.

Dangerous Goods and Oversized Items
Delivery of large and heavy items and dangerous goods may incur additional freight.
You will be notified of any additional freight costs before the processing and shipping your order. Delivery times of these items may be longer.

Where is my Order Confirmation?
An Order Confirmation is e-mailed to you shortly after payment is confirmed. If no Order Confirmation is received, ensure you have checked any spam and/or promotion folders.

Tracking Your Order
Tracking number(s) will be e-mailed when your order is dispatched. Please ensure you check any spam and/or promotional folders before contacting us.

Do you ship to PO Box addresses or Courier Depots?
Sorry, we don't ship orders to PO Box addresses or Courier Depots.

Do you ship Internationally?
We currently do not ship internationally. We will only ship to addresses within New Zealand.

Can I pick up my online order from your store?
Yes, please see our contact page for details.

Please let us know if you have any special delivery instructions at checkout.
Open and inspect all parcels BEFORE signing for the courier delivery and if damaged in transit please ensure the courier has recorded this and notify us immediately on 0800 783 224

Return Policy 

Goods (including packaging) must be returned in a saleable condition and with a copy of the invoice and must be within 14 days from date of delivery. Freight charges are not refundable.

All returns are subject to inspection before a credit is issued and a RETURN FEE will apply. 

Refunds will be credited against your original method of payment, eg. to the credit card you used to make the purchase.
If a refund is processed to your credit card there can be a bank processing delay of a few days.

Goods bought at a clearance price are not refundable. If your item included any "special offer parts free of charge", these must be returned at the same time or their value may be deducted from your refund.

No returned goods will be accepted where they have been fitted or used or are in a soiled condition (including packaging).

AutoPower has no liability for goods that have been incorrectly ordered. The Buyer is responsible to ensure that the goods are correct and suitable prior to fitting.

If the goods are faulty please email us or phone first before sending your goods back to us. sales@autopower.co.nz / 0800 783 224.